For Orders outside of Hawkes Bay: Orders are dispatched Monday - Friday (Orders placed after 12pm Friday through to Monday 12pm will be packed and sent on Monday). Orders are sent
For local Hawkes Bay orders: Orders are dispatched Monday - Saturday (Orders placed after 12pm on Saturday through to Monday 12pm will be packed and sent on Monday) We will endeavour to send orders out within 1 working day from order receipt. Please refer to the Delivery page for more information. Any freight delays we are aware of will be announced in the announcement bar, at the very top of our website
Be rest assured, you’re in good hands! Our small team are focused on selecting only the freshest fish and quality products to go into your order. We'll select your fish, fillet or prepare it with care as specified by you then pack it securely into an appropriate container along with gel-ice packs to keep your goodies in tip top shape until you receive it. Your order will spend no longer than 24 hours on a courier vehicle and the ice packs will keep your bounty sufficiently chilled until you get it.
Our premises is clean and sanitised daily. Saltwater Seafoods operates under a Food Control Plan that is audited regularly by the local Council.
We accept Visa/MasterCard credit cards, debit cards with Stripe Payments.
When you pay, your card details are provided securely to Stripe Payments, one of the largest payment systems worldwide. The team at Saltwater Seafoods have no access to your credit card information.
Yes, with Afterpay. Place your order online and use Afterpay to shop now and pay later, over 4 equal fortnightly payments. Available on orders up to $2000 online only*. There are no fees if you pay on time.
*Subject to Afterpay’s terms. See www.afterpay.com/terms. Please note that Afterpay is not a service provided by Saltwater Seafoods. It is a facility offered by Afterpay NZ Limited.
To find out more about Afterpay visit www.afterpay.com
We pride ourselves on selling the freshest Seafood + highest quality products and we love getting feedback from our customers. If for any reason you're not completely satisfied with our products, please let us know as soon as possible via the form on our Contact page, email or phone. As we’re in the business of perishables it is essential you contact us within 24 hours of receiving your order and provide photos/videos as evidence as normally it is not feasible to return the product for inspection - however where we can we’ll do that.
Please choose carefully as we will not offer a refund if you have simply changed your mind, ordered the incorrect products .
If you receive a defective or questionable product, we offer either a replacement product or a full refund. Refunds are processed within one week of agreement, though in many cases refunds will be processed more quickly.
Should you wish to change or cancel an order, please contact us immediately and we will try to rectify or cancel the order if possible.
As we process orders relatively quickly, there is only a brief period of time which you may change or cancel an order. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by us due to the cancellation of your order.
If you have made a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched, we will always do our best to accommodate your request.
Yes, absolutely! We welcome all types of customers - wholesale customers who want to buy in bulk quantities should contact us for more information.
We currently operate out of a small factory in Hastings in the sunny Hawkes Bay.